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Mr. Daisaku Fujiwara serves as the Manager of the EC Business Department and the Solution Promotion Department at e-Logis Co., Ltd., providing EC logistics solutions for companies ranging from small and medium-sized enterprises to large corporations. In this interview, Mr. Fujiwara shares valuable insights on how to streamline EC logistics, common mistakes made, and strategies for addressing them.

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Key Points of the Interview

  • Understand Logistics Processes Internally First: Begin by managing logistics in-house to grasp the process. Once standardized, outsourcing can be considered.
  • Integrate Logistics at the PL Level: Logistics, primarily delivery in EC, should be integrated at the profit and loss level due to its critical impact on the bottom line.
  • Logistics Significance in Major Companies: Even Apple places high importance on supply chain and logistics.
  • Effective Communication of Product and Inventory Information: This is crucial for smooth operations.
  • Urgency of DX Due to the 2024 Problem: Digital transformation is an immediate necessity.
  • Having Multiple Logistics Partners: It is advisable to have two or three logistics partners.

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Chapters

  • 00:00 Introduction and Overview of e-Logis Services
  • 11:16 Understanding Logistics in EC
  • 14:48 Learning the Importance of Logistics from Apple
  • 20:11 Setting Up Logistics, Costs, and When to Outsource
  • 28:09 Managing Logistics for Multiple EC Platforms and Malls; Using OMS/WMS
  • 31:46 Common Mistakes by Beginners ~ Food-related EC
  • 36:32 Common Mistakes by Beginners ~ Non-food-related EC
  • 39:14 Importance of Sharing Product Information
  • 41:16 Emerging Trends and the 2024 Problem
  • 45:47 Slow Delivery Options
  • 48:35 Progress of DX in Warehousing
  • 52:50 Future Outlook
  • 58:30 Strategic Selection of Logistics Companies